Track Your Order
At Urban Essentials, we understand the excitement of receiving your new products and the importance of knowing where your order is at all times. Our goal is to provide you with a seamless and transparent shopping experience, which includes the ability to track your order from the moment it leaves our warehouse to its arrival at your doorstep.
How to Track Your Order
1. Order Confirmation Email Once you place an order with Urban Essentials, you will receive an order confirmation email. This email will include your order number and a summary of your purchase. Keep this email for your records.
2. Shipping Confirmation Email When your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the carrier's website, where you can monitor the status of your shipment.
3. Track Your Order Online To track your order online, simply use the form below:
- Enter your order number.
- Enter the email address associated with your purchase.
- Click the "Track" button to view the status and location of your order.
Common Tracking Statuses
- Order Received: We have received your order and are preparing it for shipment.
- Processing: Your order is being processed and will be shipped soon.
- Shipped: Your order has been shipped and is on its way to you.
- Out for Delivery: Your order is out for delivery and will arrive soon.
- Delivered: Your order has been delivered. Enjoy your new products!
Frequently Asked Questions
Q: What if I haven't received a shipping confirmation email? A: If you haven't received a shipping confirmation email within 48 hours of placing your order, please check your spam/junk folder. If you still can't find it, contact our customer service team at shop@urbanessentials.com or call 1 (855) 619-4079.
Q: How can I change the delivery address for my order? A: If you need to change the delivery address for your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.
Q: What should I do if my order is delayed or missing? A: If your order is delayed or you suspect it is missing, please contact our customer service team with your order number and tracking information. We will investigate the issue and provide you with an update as soon as possible.
Q: Can I track multiple orders at once? A: Yes, you can track multiple orders by entering each order number and the associated email address one at a time in the tracking form above.
Need Help?
If you have any questions or need further assistance with tracking your order, our customer service team is here to help. You can reach us via email at shop@urbanessentials.com or by calling 1 (855) 619-4079. We are available Monday to Friday, 9 AM to 6 PM EST.
Thank you for shopping with Urban Essentials. We appreciate your business and are committed to providing you with the best possible shopping experience.